Welcome to D&D Appliance Repair & Service ("we," "our," or "us"). By accessing or using our website at [Insert Website URL] or by scheduling and utilizing our repair, installation, or parts services, you agree to be bound by the following Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

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1. Acceptance of Terms

By booking an appointment, dropping off an appliance, purchasing parts, or using our website, you agree to these Terms. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our services following any changes constitutes your acceptance of the revised Terms.

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2. Service Appointments and Fees

• Diagnostic and Trip Fees: We charge base service fees for both in-home house calls and shop drop-offs. House calls outside of Warren County may incur an additional travel fee. These fees cover travel, diagnostics, and initial labor, and are non-refundable once the technician is dispatched or the diagnostic process has begun.
• Estimates: After diagnosing the appliance, our technician will provide an estimate for the cost of parts and additional labor required to complete the repair.
• Installations & Haul-Away: Installation fees are separate from repair fees and do not include the physical delivery of the appliance to your home. Haul-away services may incur additional fees depending on the appliance type.
• Cancellations: If you need to cancel or reschedule an in-home appointment, we kindly ask that you provide at least 24 hours' notice.

3. Payment Terms

Payment is due in full upon completion of the service, installation, or at the time of parts purchase, unless otherwise agreed upon in writing. We accept [Insert Accepted Payment Methods, e.g., cash, check, major credit cards]. Unpaid balances may be subject to late fees or collection efforts.

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4. Customer Responsibilities

To ensure the safety of our technicians and the efficiency of our service, you agree to:

• Ensure an adult (18 years or older) is present for the entire duration of any in-home service call.
• Provide clear, safe, and unhindered access to the appliance requiring service.
• Secure all pets away from the immediate work area.
• Inform us of any known hazards or unsafe conditions on the property prior to the technician's arrival.

5. Warranties and Guarantees

• Service Warranty: We stand by our work. We offer a [Insert timeframe, e.g., 30-day, 90-day] limited warranty on labor and a [Insert timeframe] limited warranty on parts installed by our technicians, starting from the date of service completion.
• Exceptions: This warranty does not cover issues unrelated to the original repair, damage caused by customer misuse, power surges, water damage, or subsequent issues resulting from the age and general wear-and-tear of the appliance.
• Over-the-Counter Parts: Parts purchased at our counter for self-repair are subject to the manufacturer's warranty and our standard return policy of [Insert Return Policy details, e.g., "no returns on installed electrical parts"].

6. Limitation of Liability

To the maximum extent permitted by law, D&D Appliance Repair & Service shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to our services, including but not limited to food loss, water damage to flooring or property, or loss of use of the appliance. Our total liability for any claim arising out of our services shall not exceed the total amount paid by you for that specific service.

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7. Intellectual Property

All content, logos, text, graphics, and images on our website are the property of D&D Appliance Repair & Service or its content suppliers and are protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without our express written permission.

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8. Governing Law

These Terms and your use of our services shall be governed by and construed in accordance with the laws of the State of Kentucky, without regard to its conflict of law principles. Any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in or near Warren County, Kentucky.

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9. Contact Information

If you have any questions, concerns, or require clarification regarding these Terms of Service, please contact us at:

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D&D Appliance Repair & Service

‍835 Lain AveBowling Green, KY 42101

‍Phone: (270) 781-8100

‍Email: [Insert Business Email]

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